❓FAQ

Why did my card get declined?

Take a look at which cards are accepted by each payment partner: VNPay, PayPal, and Stripe.

Card declines are more common than you think, and the reasons might not always be clear.

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Can I withdraw my unused balance?

No. These credits are non-refundable and can only be used for AI Factory services.

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Do I have to pay tax for the usage of the FPT AI Factory?

Yes. Tax is applied to service usage and complies with the tax laws of Vietnam and Japan, where our legal entities are established to provide services.

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How can I obtain tax invoices?

Please send the following information via email within 24 hours after successfully adding credit:

📧 Vietnam region: [email protected]; [email protected] 📧 Japan region: [email protected]

Required information:

• Tenant name

• User email address used for the top-up

• Customer name (Individual)

• Company name

• Tax code

• Address

• Payment amount and payment date

• Proof of payment (screenshot)

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Which services of FPT AI Factory are eligible for billing?

Currently, AI Factory Billing supports these services:

• GPU Container

• AI Studio: Model Fine-tuning, Model Hub, Model Testing (Interactive Session)

• AI Inference: Model as a Service (AI Marketplace)

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Where can I check the credit transaction?

Navigate to the Credit History tab on the Billing page (left menu sidebar).

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Can my credits be used in both the Vietnam and Japan regions?

No. Your balance is divided by region and follows the tenant. Each tenant belongs to only one (1) region.