✌️Create PAYG Tenant on AI Factory

Some customers are granted service access through a Contracted Tenant. However, features such as Top-up, Voucher redemption, and Balance tracking are only available for PAYG (Pay-As-You-Go) tenants.

When do you need to create a PAYG Tenant?

You should create a PAYG Tenant if, when opening Billing, you see:

• Total Balance: N/A

• A message saying: “This Billing page is only available for PAYG tenants.”

This means your current tenant is Contracted, and Billing is not enabled for it.

Steps to create a PAYG Tenant

Step 1 – Log in with your Contracted Tenant

• Log in to AI Factory as usual.

• In the left navigation menu, select Billing.

• You will see the Billing page showing N/A and a help text explaining that Billing is only available for PAYG tenants.

Step 2 – Click “+ Create PAYG Tenant”

• On the Billing page, click the + Create PAYG Tenant button.

• A popup will appear asking for confirmation:

“Billing is not available for this tenant. Would you like to create a PAYG tenant now?”

• Click Create PAYG Tenant to proceed.

The system will start creating your new PAYG Tenant.

Step 3 – Log out and log in again

• After clicking confirm, please log out of AI Factory.

• Log in again so the system can update your tenant list.

Step 4 – Select your new PAYG Tenant

• After logging back in, go to the Tenant dropdown in the Header (next to the Location selector).

• Select the newly created PAYG Tenant.

Step 5 – Access Billing under the PAYG Tenant

• While using the PAYG Tenant, open Billing again.

• All Billing features will now be available, including:

  • Select Currency

  • Top-up (add balance)

  • Apply voucher

  • View credit history, payment history, billing plans, and more.

You have successfully created a PAYG Tenant and can now use all available Billing features to top up and manage your AI Factory service usage.