# Create PAYG Tenant on AI Factory

Some customers are granted service access through a **Contracted Tenant**. However, features such as **Top-up**, **Voucher redemption**, and **Balance tracking** are only available for **PAYG (Pay-As-You-Go) tenants**.

### When do you need to create a PAYG Tenant?

You should create a PAYG Tenant if, when opening **Billing**, you see:

* **Total Balance: N/A**
* A message saying: *“This Billing page is only available for PAYG tenants.”*

This means your current tenant is Contracted, and Billing is not enabled for it.

### Steps to create a PAYG Tenant

#### **Step 1 – Log in with your Contracted Tenant**

* Log in to AI Factory as usual.
* In the left navigation menu, select **Billing**.
* You will see the Billing page showing **N/A** and a help text explaining that Billing is only available for PAYG tenants.

<figure><img src="/files/MXRlLuVY1N17dtOuQAVY" alt=""><figcaption></figcaption></figure>

#### **Step 2 – Click “+ Create PAYG Tenant”**

* On the Billing page, click the **+ Create PAYG Tenant** button.
* A popup will appear asking for confirmation:

> “Billing is not available for this tenant.\
> Would you like to create a PAYG tenant now?”

* Click **Create PAYG Tenant** to proceed.

The system will start creating your new PAYG Tenant.

<figure><img src="/files/BLK4rsrg5voX0PHsxROK" alt=""><figcaption></figcaption></figure>

#### **Step 3 – Log out and log in again**

* After clicking confirm, please **log out** of AI Factory.
* Log in again so the system can update your tenant list.

#### **Step 4 – Select your new PAYG Tenant**

* After logging back in, go to the **Tenant dropdown** in the Header (next to the Location selector).
* Select the newly created **PAYG Tenant**.

<figure><img src="/files/NRArCgXGmmO6JeMLOlyo" alt=""><figcaption></figcaption></figure>

#### **Step 5 – Access Billing under the PAYG Tenant**

* While using the PAYG Tenant, open **Billing** again.
* All Billing features will now be available, including:
  * **Select Currency**
  * **Top-up (add balance)**
  * **Apply voucher**
  * View credit history, payment history, billing plans, and more.

You have successfully created a PAYG Tenant and can now use all available Billing features to top up and manage your AI Factory service usage.


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