# Billing Management ### 1. How to check your account balance?
Credit balance is shown on the top of the header. To top up, please click on **Add credit** and refer to this guide. Please note that this **Balance** can be billed for all Paid services of AI Factory that you have subscribed. ### 2. How to Add credit? The **Add Credit** feature allows users to top up their account balance for using AI services in the FPT AI Marketplace.\ Depending on your **billing country**, the system automatically provides supported **currencies** and **payment methods** for a secure and localized payment experience. **Step 1. Open the Add Credit Pop-up** * Click the **“Add Credit”** button located in the **top-right corner** of the FPT AI Marketplace dashboard. * A pop-up window will appear prompting you to provide billing information if this is your **first top-up**.
**Step 2. Enter Billing Information (for first-time users)** If this is your first time adding credit, the system will display the **Billing Settings** form.
1. **Currency Selection** * Choose the currency for your payments and balance. * Once selected, this currency **cannot be changed later**. * Available options depend on your country: * 🇻🇳 **Vietnam:** Vietnamese Dong (VND) * 🇯🇵 **Japan:** Japanese Yen (JPY) * 🌍 **Other countries:** PayPal-supported currencies (e.g., USD, EUR) 2. **Billing Information** * Choose **Personal** or **Company** billing type. * Fill in required details: * Name * Email * Address * Country * Tax code (optional for individuals) * Click **Continue** to save your billing profile. **Step 3. Choose Top-Up Amount** After completing billing setup, the **Add Credit** window will appear. * Select a predefined amount or enter a custom value: * **For Vietnam:** minimum transaction is **500,000 VND** * **For Japan:** minimum transaction is **¥3,000 JPY** * **For other countries:** minimum transaction is **$25 USD** | Vietnam | Japan | Other countries | | ---------------------------------------------------------------------------------------- | --------------------------------------------------------------------------- | ------------------------------------------------------------------- | | | | | | | | Pay with PayPal | | Supports local ATM, banking apps, and credit cards (Visa, Master, JCB, UnionPay) | Accepts major international cards (Visa, Master, JCB, American Express) | Secure international payments via PayPal balance or linked cards | **Step 5. Confirm and Complete Payment** * Review the total amount and confirm your payment. * By continuing, you agree that **credits purchased are non-refundable**. * Once payment is successful, the credit amount will be immediately added to your account balance. ### 3. How to manage your billing? (Credit history) When users click on the **credit balance** displayed at the top-right corner of the FPT AI Marketplace interface, they will be redirected to the **Billing Management page**. #### **Billing Overview**
This page provides a comprehensive summary of your account’s financial activities, including: * **Total Balance**: The total amount of available credits in your account. * **Breakdown**: Shows how much credit comes from **Top-up** payments and how much from **Voucher** codes. * **Add Voucher**: You can enter a voucher code and click **Apply Code** to redeem additional credits. #### **Credit History** The **Credit History** tab displays all credit-related transactions such as usage, promotions, or voucher applications.
Users can: * Filter by **Service**, **Status**, or **Date range**. * Export their credit transactions using the **Export Excel** button. * View transaction details including: * **Date**: Time of transaction. * **Service**: Which service consumed the credits. * **Description**: Details of the credit usage (e.g., “Storage usage for 1 model”). * **Status**: Whether the transaction was successful. * **Amount**: Credit amount deducted or added (displayed in your selected currency). #### **Payment History** The **Payment History** tab lists all top-up transactions.\ You can review: * The **date and time** of payment. * The **amount paid**. * The **payment method** (VNPay, Stripe, or PayPal depending on your country). * The **transaction status** (Success, Pending, or Failed). #### **Voucher List** The **Voucher List** tab shows all vouchers you have redeemed or that are currently active. #### **Billing Plans & Settings** Under **Billing Plans**, users can review or upgrade their subscription plans.\ In the **Settings** tab, you can update: * Billing information (personal or company details). * Tax information and address. * Currency display preferences (based on your site: VND for Vietnam, JPY for Japan, USD for other countries). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ai-docs.fptcloud.com/fpt-ai-inference/fpt-ai-inference/tutorials/billing-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.