> For the complete documentation index, see [llms.txt](https://ai-docs.fptcloud.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ai-docs.fptcloud.com/package-offers/starter-plan/terms-and-conditions.md).

# Terms & Conditions

## 1. Program overview

The Starter Plan is a one-time promotional offer available to new users of FPT AI Factory.

To verify their account, eligible users are required to make a $5 top-up. The $5 top-up amount will remain in the user's account balance.

After successful verification, users will receive $100 in promotional credits, resulting in a total account balance of $105.

The $100 promotional credits are valid for 30 days starting from the date they are received. Any unused promotional credits will expire after this period.

## 2. Eligibility

To qualify for the Starter Plan, you must meet **all** of the following conditions:

* Never registered an account on FPT AI Factory, **or** registered but have not yet generated any billable usage, made any top-up transaction, or claimed any promotion or voucher (excluding the $1 MODAS voucher, provided it has not been used)
* Each user may claim the Starter Plan **once only**. The offer is non-transferable. If you do not qualify, the system will display a notification explaining your ineligibility and no credit will be granted.

## 3. Verification & activation

* To activate the Starter Plan, you must add a valid payment method and complete a **$5 account verification charge**.
* The $5 charge will be added to your account balance. Upon successful verification, you will also receive **$100 in promotional credits** — bringing your total balance to **$105** ($5 top-up + $100 voucher).
* If you skip adding a payment method, you will **not** receive the $100 promotional credit.

## 4. Credit allocation

Your $100 in Starter Plan credits is allocated across services as follows:

| Service             | Credit   |
| ------------------- | -------- |
| GPU Virtual Machine | $15      |
| GPU Container       | $15      |
| Token Factory       | $70      |
| **Total**           | **$100** |

{% hint style="warning" %}
Each service credit is fixed and cannot be shared or transferred to another service. If a service's credit is exhausted while a job is running, that job will be terminated. Monitor your balance before launching long-running workloads.
{% endhint %}

## 5. Credit terms

* Promotional credits are valid for **30 days** from the date of activation. Any unused balance will be forfeited upon expiry.
* Credits are **non-transferable**, **non-refundable**, and cannot be exchanged for cash.
* Credits cannot be used to pay for services outside the allocated categories.
* Once the credit balance allocated to a specific service reaches $0, that service will be paused and can only be resumed after you top up your account. Other services with remaining credit balances will continue to operate normally.

## 6. Fraud & misuse

* Creation of duplicate accounts to claim multiple Starter Plans is prohibited.
* Any abuse of this offer — including fraudulent account creation, system exploitation, or use of false payment information — will result in **permanent account suspension** and forfeiture of all credits.

## 7. General

* FPT AI Factory reserves the right to modify, suspend, or terminate the Starter Plan at any time without prior notice
* This offer applies to the Vietnam site ([https://ai.fptcloud.com](https://ai.fptcloud.com/)) only, not available on the Japan site (<https://ai.fptcloud.jp/>)
* For questions, contact FPT AI Factory support via the Help & Support section on the platform.


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