💲Billing Management
1. How to check your account balance?
Credit balance is shown on the top of the header.
To top up, please click on Add credit and refer to this guide.
Please note that this Balance can be billed for all Paid services of AI Factory that you have subscribed.
2. How to Add credit?
The Add Credit feature allows users to top up their account balance for using AI services in the FPT AI Marketplace. Depending on your billing country, the system automatically provides supported currencies and payment methods for a secure and localized payment experience.
Step 1. Open the Add Credit Pop-up
Click the “Add Credit” button located in the top-right corner of the FPT AI Marketplace dashboard.
A pop-up window will appear prompting you to provide billing information if this is your first top-up.
Step 2. Enter Billing Information (for first-time users)
If this is your first time adding credit, the system will display the Billing Settings form.
Currency Selection
Choose the currency for your payments and balance.
Once selected, this currency cannot be changed later.
Available options depend on your country:
🇻🇳 Vietnam: Vietnamese Dong (VND)
🇯🇵 Japan: Japanese Yen (JPY)
🌍 Other countries: PayPal-supported currencies (e.g., USD, EUR)
Billing Information
Choose Personal or Company billing type.
Fill in required details:
Name
Email
Address
Country
Tax code (optional for individuals)
Click Continue to save your billing profile.
Step 3. Choose Top-Up Amount
After completing billing setup, the Add Credit window will appear.
Select a predefined amount or enter a custom value:
For Vietnam: minimum transaction is 500,000 VND
For Japan: minimum transaction is ¥3,000 JPY
For other countries: minimum transaction is $25 USD
Pay with VNPay (Viet Nam dong)
Pay with Paypal (US Dollar)
Pay with Stripe (JPY)
Pay with Paypal (US Dollar)
Pay with PayPal
Supports local ATM, banking apps, and credit cards (Visa, Master, JCB, UnionPay)
Accepts major international cards (Visa, Master, JCB, American Express)
Secure international payments via PayPal balance or linked cards
Step 5. Confirm and Complete Payment
Review the total amount and confirm your payment.
By continuing, you agree that credits purchased are non-refundable.
Once payment is successful, the credit amount will be immediately added to your account balance.
3. How to manage your billing? (Credit history)
When users click on the credit balance displayed at the top-right corner of the FPT AI Marketplace interface, they will be redirected to the Billing Management page.
Billing Overview
This page provides a comprehensive summary of your account’s financial activities, including:
Total Balance: The total amount of available credits in your account.
Breakdown: Shows how much credit comes from Top-up payments and how much from Voucher codes.
Add Voucher: You can enter a voucher code and click Apply Code to redeem additional credits.
Credit History
The Credit History tab displays all credit-related transactions such as usage, promotions, or voucher applications.
Users can:
Filter by Service, Status, or Date range.
Export their credit transactions using the Export Excel button.
View transaction details including:
Date: Time of transaction.
Service: Which service consumed the credits.
Description: Details of the credit usage (e.g., “Storage usage for 1 model”).
Status: Whether the transaction was successful.
Amount: Credit amount deducted or added (displayed in your selected currency).
Payment History
The Payment History tab lists all top-up transactions. You can review:
The date and time of payment.
The amount paid.
The payment method (VNPay, Stripe, or PayPal depending on your country).
The transaction status (Success, Pending, or Failed).
Voucher List
The Voucher List tab shows all vouchers you have redeemed or that are currently active.
Billing Plans & Settings
Under Billing Plans, users can review or upgrade their subscription plans. In the Settings tab, you can update:
Billing information (personal or company details).
Tax information and address.
Currency display preferences (based on your site: VND for Vietnam, JPY for Japan, USD for other countries).
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