Some customers are granted service access through a Contracted Tenant. However, features such as Top-up, Voucher redemption, and Balance tracking are only available for PAYG (Pay-As-You-Go) tenants.
When do you need to create a PAYG Tenant?
You should create a PAYG Tenant if, when opening Billing, you see:
A message saying: “This Billing page is only available for PAYG tenants.”
This means your current tenant is Contracted, and Billing is not enabled for it.
Steps to create a PAYG Tenant
Step 1 – Log in with your Contracted Tenant
Log in to AI Factory as usual.
In the left navigation menu, select Billing.
You will see the Billing page showing N/A and a help text explaining that Billing is only available for PAYG tenants.
Step 2 – Click “+ Create PAYG Tenant”
On the Billing page, click the + Create PAYG Tenant button.
A popup will appear asking for confirmation:
“Billing is not available for this tenant.
Would you like to create a PAYG tenant now?”
Click Create PAYG Tenant to proceed.
The system will start creating your new PAYG Tenant.
Step 3 – Log out and log in again
After clicking confirm, please log out of AI Factory.
Log in again so the system can update your tenant list.
Step 4 – Select your new PAYG Tenant
After logging back in, go to the Tenant dropdown in the Header (next to the Location selector).
Select the newly created PAYG Tenant.
Step 5 – Access Billing under the PAYG Tenant
While using the PAYG Tenant, open Billing again.
All Billing features will now be available, including:
View credit history, payment history, billing plans, and more.
You have successfully created a PAYG Tenant and can now use all available Billing features to top up and manage your AI Factory service usage.
