✌️How to Get my invoices?

Manage your finances with ease. Our system automatically generates a detailed invoice every time a payment is completed via Stripe, VNPAY, or PayPal.

Automatic invoicing is currently only supported for Vietnam site. If you use Japan site and require an invoice, please request here.

Billing Information

Before you can add credits, you must provide your Billing Information for invoicing and tax purposes.

Adding Credits

1. From the left-side menu, go to Account → Billing, or on the FPT AI Factory Homepage, click Add Credit.

2. If your billing information is not yet provided, a pop-up will appear asking you to complete it.

Updating Billing Information

If you need to update your billing details later:

1. From the left-side menu, go to Account → Billing.

2. Open the Settings tab.

3. Click the Edit icon to update your information.

Notes

• One-time setup: Billing information only needs to be entered once. This information is used to issue tax invoices or payment receipts.

• Updates: If you update your billing details later, the changes will apply to future invoices and payments.

• Recipient Email: The email address provided in your billing information will receive the Vietnam tax invoices.

• Currency Settings: If you select Vietnam as your country, your currency will automatically be set to VND (Vietnamese dong).

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Payment History

Each time you add credits, a payment transaction is created. You can review all past payments in FPT AI Factory by navigating to:

Account → Billing → Payment History

On this page, you will see:

Field	Description
Date	The date and time of the transaction.
Source	The payment gateway used for the transaction.
Amount	The amount paid.
Payment Status	The status of the payment (e.g., Paid, Failed).
Recipient Email	The email address provided in the Billing Information at the time of payment. Vietnam tax invoices are sent to this email.
Invoice Status	The progress of invoice generation and delivery (e.g., Processing, Ready).
Invoice	Download the official commercial invoice (or purchase receipt) file.

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Invoices

There are two types of invoices available in FPT AI Factory:

1. Vietnam Tax Invoice – Issued for compliance with Vietnam tax regulations. Sent to the email address specified in your billing information.

2. Commercial Invoice (or Purchase Receipt) – Issued as proof of payment for accounting or business purposes. Downloadable from the Payment History page.